FAQs
I paid. Where is my download?
Whop handles payment. Your plugin zip lives on hillsaudio.com. After checkout, create a Hills Audio account with the same email you used at Whop, confirm it, then open Account and download the zip for the system you bought.
If Account looks empty, wait a minute, refresh, and double-check you signed in with that checkout email. Full steps are on Downloads.
Do I need a Hills Audio account before I buy?
No. Pay on Whop first, then make the account with the checkout email so we can match the order to your downloads and license.
Password reset or activation link says the path is invalid
Use the latest email we sent and open the link on the same device if you can. If it still fails, email support@hillsaudio.com from your checkout address and we will sort the account.
I chose Windows but I need Mac (or the other way around)
Each purchase is for one system. On the product page, pick Windows or Mac before checkout — that is the zip you get. If you bought the wrong one, email support@hillsaudio.com with your Whop email and order details. Wrong system is also covered on Refunds.
How do I install after I download?
Unzip the file. On Windows, run the installer; if Windows blocks it, choose More info, then Run anyway. On Mac, open the disk image and run the installer inside; if macOS blocks it, use Open Anyway in Security settings. Restart your DAW, then sign in inside the plugin with your Hills Audio email and password.
The plugin does not show up in my DAW
Restart the host and rescan plugins. Confirm you installed the build for your system and signed in with the Hills Audio account tied to the purchase. Formats and OS rules are on Requirements.
How many computers can I use?
A license covers two computers on the system you bought. Remove an old machine from Account if you need the slot for a new one.
Still stuck?
Email support@hillsaudio.com with the checkout email, which plugin you bought, and Windows or Mac. More detail is on Support.