Support

Email support@hillsaudio.com and include the address you used at checkout, which plugin you bought, and whether you chose Windows or Mac. That is enough for us to match the order and help with the download or the license.

Before You Write

• The steps to buy, install, and open a plugin are on Downloads.
• Sign in with the checkout email, then open Account for the zip.
• OS and license rules that apply across plugins are on Requirements.
• Wrong system or a zip that will not open is covered on Refunds.

Common Fixes

If the account page is empty after payment, wait a minute and refresh, and confirm you signed in with the same email Whop used at checkout. If Windows blocks the installer, choose More info, then Run anyway. If macOS blocks it, choose Open Anyway in Security settings.

If the plugin does not appear in your DAW, restart the host and rescan plugins. Sign in inside the plugin with your Hills Audio email and password. A license covers two computers on the system you bought; remove an old machine from Account if you need the slot.