Refunds

Hills Audio plugins are delivered as a zip for the system you chose at checkout. If the file will not open, the installer will not run, or you bought Windows when you needed Mac (or the other way around), email support@hillsaudio.com and we will help sort it.

What To Include

Send the email you used at checkout, which plugin you paid for, which system you chose, and a short note about what went wrong. That is enough for us to match the Whop order and either fix the download or arrange a refund where it applies.

After You Pay

Create an account with the checkout email, then open Account for the zip. Install steps are on Downloads. Shared requirements are on Requirements. Try those first if the only issue is finding the file or installing it.

A completed refund ends the license for that purchase. If you already installed the plugin, sign-in for that order will stop working once the refund is recorded. If you still need the other system after a mix-up, say so in the email and we will tell you the next step.

We aim to reply within a few days. Write to support@hillsaudio.com again if you have not heard back and the problem is blocking your session.